Post by account_disabled on Jan 23, 2024 6:28:46 GMT
A “granny phone” can simply make and receive calls, and a virtual PBX is a tool with dozens of useful functions. But, unfortunately, not everyone remembers about its additional capabilities, which take work with leads to a new level. Using customer cases, we show what else the Ringostat virtual PBX can do . Reading time 14 minutes Convenient menu for clients speaking different languages A solution for departments that compete with each other Control of managers who work outside the office Call tagging Uploading autoresponder and greeting entries Audio recordings of calls to combat fraud Bonus: flexible outgoing communication settings Summary: 7 features of Ringostat virtual PBX that are worth using Convenient menu for clients speaking different languages International companies can be contacted by customers who speak not only Russian, Ukrainian and English, but also other languages.
And Fax Lists here you have only two options - a polyglot secretary or setting up a voice menu. If the first is not easy to provide, then there are no problems with the second in Ringostat. This is clearly demonstrated by the case of our client, a logistics company from Kazakhstan. When contacting Ringostat they had a number of difficulties: the company receives calls from clients who speak different languages: Kazakh, Russian, English, Chinese; not all managers speak these languages - calls must be directed to a specific employee, based on the client’s language; The manager needs to understand the client’s language even before answering the call in order to correctly introduce himself and say hello.
To solve these problems, we set up an extensive voice menu for the company. This is the same “voice” that usually suggests: “To contact the sales department, press 1, for service questions, press 2, to contact the operator, stay on the line.” Only here the voice menu scheme is built in two stages: We find out the client’s language; We find out the required department: cargo transportation, customs or courier delivery. Before the call reaches the selected department, an audio recording alerts the answering manager what language the client speaks: Virtual PBX: Convenient menu for clients speaking different languages As you can see from the diagram, there is a reserve at the end of each chain.
And Fax Lists here you have only two options - a polyglot secretary or setting up a voice menu. If the first is not easy to provide, then there are no problems with the second in Ringostat. This is clearly demonstrated by the case of our client, a logistics company from Kazakhstan. When contacting Ringostat they had a number of difficulties: the company receives calls from clients who speak different languages: Kazakh, Russian, English, Chinese; not all managers speak these languages - calls must be directed to a specific employee, based on the client’s language; The manager needs to understand the client’s language even before answering the call in order to correctly introduce himself and say hello.
To solve these problems, we set up an extensive voice menu for the company. This is the same “voice” that usually suggests: “To contact the sales department, press 1, for service questions, press 2, to contact the operator, stay on the line.” Only here the voice menu scheme is built in two stages: We find out the client’s language; We find out the required department: cargo transportation, customs or courier delivery. Before the call reaches the selected department, an audio recording alerts the answering manager what language the client speaks: Virtual PBX: Convenient menu for clients speaking different languages As you can see from the diagram, there is a reserve at the end of each chain.